You need to register to buy on neeDesign?
No, it is not mandatory to register on the site, but we advise you to register so that you can access some advantages, such as sending initiatives, new products, discount vouchers, as well as subscribing to the newsletter is also recommended. Instead, it is necessary to fill in and provide all the correct data on the information page in the checkout phase. In case of error or changes you can change the data on the payment page.
When my products are available?
The delivery times of the products on the shipping form are purely indicative. The products are customized and made especially for you,but we are happy to guarantee the shipment in the shortest possible time. For this reason neeDesign will take care to keep you updated on the state of processing and shipping of your product.
I can modify or cancel my order?
The customer has the right to cancel the order within 3 days from the date of purchase. However, we advise you to check the details of your order before proceeding with the payment. However, contact us if you have any problems with your order.e.
What is the origin of neeDesign products?
On the neeDesign website all products are handmade by companies, craftsmen who have been carefully selected for their experience in the sector, for the quality of the materials used and for the attention to detail. All products are exclusively made in Italy and made in Switzerland.
How can I pay and in what currency?
Prices are displayed on the website in CHF, you can only pay in CHF. The payment methods allowed are: VISA, MASTERCARD, POSTFINANCE CARD, PAYPAL, TWINT, E-FINANCE, PVR.
What are the shipping costs and how is the delivery organized?
Shipping costs are charged to the customer and are always indicated in the order summary, before payment confirmation. Shipping costs include transport insurance and any customs VAT and duties. If you purchase multiple products from different suppliers, separate shipments will be made and delivery times will be different, delivery costs will be the sum of those of individual shipments.Contact us if there is a need to purchase large volumes do not hesitate to contact us for a personalized quotation..
We deliver to the address indicated by you and there are two delivery options: street level or on the floor inside the customer's home. The service provides direct contact with you to schedule delivery by appointment, date and time and any assembly if requested separately.e.
Where we deliver?
neeDesign products can only be delivered on Swiss territory. Contact us if you need to ship to other countries.
I can return an item I purchased?
Needesigndoes not acceptproduct returns as personalized, unless they arrive non-compliant or defective.
However, only selected products that are called can be returnedRETURN LINEwithin 7 calendar days from the delivery date of the products. The items must be returned intact, in the same condition in which they were received, with the labels and their original packaging included. Returns that do not meet these requirements will not be accepted. For more information, see section 10. of the CGC: Option to return the goods, withdrawal.
You can customize the products?
All the products on neeDesign are customizable. Access the personalization tab of each product to view the history of the brand and the possible alternatives of finishes, color, dimensions or any materials not present in the description.
Write to email@example.com for support on choosing your personalized product.
What kind of advice does neeDesign offer ??
The advice of neeDesign is targeted and dedicated to the products on sale on the e-commerce site. We are also available for further advice to estimate, regarding the project of your home, offering you a complete service thanks to our many years of experience in the sector. View the SERVICES section on the site.